Return Policy

Return & Refund Policy

We want you to love your order. Because our products ship directly from our suppliers, our policy follows their terms.

Damaged, defective, wrong or missing item: contact us within 25 days of delivery with your order number and clear photos or a short video of the problem. Once approved, we'll send a replacement or issue a refund at no cost to you.

Change of mind: returns for change of mind depend on each supplier and are not guaranteed. If accepted, the item must be unused and in its original packaging, and return shipping is paid by the customer.

Non-returnable items: personal-care, hygiene and personalized items, unless they arrive damaged or defective.

How to start: email finanzasespiritualidad@gmail.com. Please don't send anything back before we confirm the return and give you the correct return address — packages sent without authorization can't be processed.

Refunds: approved refunds go back to your original payment method within 5–10 business days (your bank may take a few extra days to show it).

Cancellations: you can cancel within 12 hours of placing your order, as long as it hasn't shipped.