FAQs

Frequently Asked Questions

How long will my order take?

It is prepared in 1 to 3 business days and most arrive in 2 to 3 weeks (10 to 20 business days). See our Shipping Policy.

How much does shipping cost?

It depends on the product. Many have free shipping; any shipping cost is shown at checkout before you pay.

Do you ship to Colombia?

Yes, we ship to the United States and Colombia. Some products are only shipped to the US; the checkout will notify you. Orders to Colombia may be subject to import taxes according to local regulations.

How do I track my order?

You will receive an email with the tracking number when it is dispatched. You can also use our Track Order page.

What payment methods do you accept?

All available methods appear at checkout. Payments are processed securely by Shopify; we never see or store your card details.

Can I change or cancel my order?

Yes, within 12 hours of the purchase and provided it has not been dispatched. Write to us immediately.

What if the product arrives damaged or does not work?

Write to us within 25 days of delivery with your order number and photos or a video. We will replace it or refund your money. See our Return Policy.

Can I return something if I changed my mind?

It depends on the supplier and is not guaranteed. If accepted, it must be unused and in its original packaging, and the return shipping is paid by the customer.

Does the microscope for children need a cell phone or computer?

No. It has its own 2" screen and a rechargeable battery, so children can start exploring immediately. Adult supervision is recommended for younger ones.

How can I contact you?

Write to finanzasespiritualidad@gmail.com or use the chat on our website.