Shipping policy
Last updated: October 6, 2026
Plexy works with suppliers that ship from warehouses in the United States, China and Europe. Delivery time depends on each product's origin warehouse and your destination country. Here's everything, with realistic ranges.
1. Shipping cost
- Free standard shipping on every product in our current catalog, with no minimum order.
- If a product ever has a shipping fee, you'll see it clearly at checkout before you pay.
2. Processing time
We prepare and ship your order within 1–3 business days after payment is confirmed. Orders are not processed on weekends or holidays.
3. Estimated delivery times (after dispatch)
| Destination | US warehouse | China warehouse | Europe warehouse (Spain/Germany) |
|---|---|---|---|
| United States | 5–12 business days | 10–25 business days | Not available |
| Canada | 8–20 business days | 10–25 business days | Not available |
| Colombia | Not available | 15–35 business days | Not available |
| Spain & Germany | 10–25 business days | 10–25 business days | 3–8 business days |
These are conservative estimates, not guaranteed dates. The carrier depends on the supplier and route, and we confirm it with your tracking number. Deliveries can take longer during peak seasons (Black Friday, Christmas, Chinese New Year), customs inspections or events beyond our control. Not every product ships to every country: if an item isn't available for your address, checkout won't let you complete the purchase. If we still can't ship it, we'll let you know and refund you 100%.
4. Tracking
- When your order leaves the warehouse, we'll email you the tracking number and tracking link.
- Tracking can take 2–5 business days to show the first scan.
- Orders with items from different warehouses may arrive in separate packages with different tracking numbers.
5. Customs, taxes and duties
International shipments may be subject to import taxes, VAT or duties depending on your country's laws. If they apply, they're collected by the carrier or customs at delivery and are the customer's responsibility. They are not included in the product or shipping price.
6. Shipping address
Please double-check your address before paying. If you spot a mistake, email us within 12 hours and we'll fix it for free. If a package is returned or lost because of an incorrect or incomplete address, reshipping is at the customer's expense.
7. Delayed, lost or damaged orders
- Delayed: if your order hasn't arrived by the end of the maximum range above, contact us and we'll open a claim with the carrier.
- Lost: if tracking shows no movement for 30 days or the carrier confirms it as lost, we'll reship it or refund 100% — your choice.
- Damaged or wrong item: contact us within 7 days of delivery with photos or a video of the item and packaging. We'll fix it at no cost to you (see our Refund Policy).
8. Cancellations
You can cancel free of charge as long as the order hasn't shipped (usually within the first 12 hours). After dispatch, our Refund Policy applies.
Contact
Questions about your shipment? Email finanzasespiritualidad@gmail.com with your order number. We reply within 48 business hours, in English or Spanish.