Refund policy

Last updated: October 6, 2026

We want you to shop with peace of mind. If something goes wrong, here's how we make it right.

1. Change-of-mind returns: 30 days

  • You have 30 calendar days from delivery to return an item you're not happy with — no explanation needed.
  • The item must be unused, complete, with all accessories and in its original packaging.
  • Return shipping is paid by the customer. We'll give you the return address, which may be in another country depending on the product's supplier. We recommend a tracked shipping service.
  • If the item comes back used, incomplete or damaged by handling, we may issue a partial refund proportional to the loss in value.

2. Defective, damaged or wrong item

  • Contact us within 7 days of delivery with clear photos or a video of the item, the damage and the package label.
  • We'll offer a free replacement or a full refund — your choice. In most cases you won't need to send the item back.
  • All costs for this kind of solution are on us.
  • If a defect appears after that period, your country's legal warranty applies (see section 7).

3. Exchanges

Because our products ship directly from our suppliers' warehouses, we don't do direct exchanges for another size, color or model. Return the item (section 1) and place a new order for the one you prefer. If the exchange is because we sent the wrong or a defective item, we'll fix it for free (section 2).

4. Items not eligible for change-of-mind returns

  • Personal care, hygiene or worn-on-body items (for example, sleep headband headphones) once unsealed or unpacked.
  • Personalized or made-to-order items.
  • Gift cards.

These items are still covered if they arrive defective, damaged or wrong.

5. How to request a return

  1. Email finanzasespiritualidad@gmail.com with your order number, the item and the reason (plus photos or video if it's damaged).
  2. We'll reply within 48 business hours with instructions and the return address. Please don't ship anything before we confirm — packages sent to other addresses can't be received.
  3. Once we receive and inspect the item (or the tracked proof of shipment), we'll confirm your refund.

6. Refunds

  • Refunds go back to the original payment method within 14 calendar days of receiving the returned item or proof of shipment.
  • The refund covers the price paid for the item and the original shipping, if any. It doesn't cover return shipping on change-of-mind returns.
  • Depending on your bank, it may take another 5–10 business days to show in your account. We charge in USD, so the amount in your local currency may vary with the exchange rate.

7. Your legal rights

This policy does not limit your statutory rights in your country. For example, in Colombia the right of withdrawal and legal warranty under the Consumer Statute (Law 1480 of 2011) apply, and in the European Union (Spain and Germany) the 14-day right of withdrawal and the legal guarantee of conformity apply. Our 30-day return window already exceeds those minimums.

Contact

Email finanzasespiritualidad@gmail.com. We're happy to help in English or Spanish.